Preventative Maintenance & Emergency Response

Maicom’s Preventative Maintenance Directors have all completed IDCA training to further knowledge of Datacenters design, construction standards implementation, operation, maintenance

Led the design/build of several hundred Head-ends and Data Centers for MSOs

Key partners in technology architecture upgrades for Fortune 500 Customers

We provide a comprehensive maintenance program for any critical facility. We are your single point of contact to perform all maintenance and emergency services for every system.

We eliminate the need for our customers to manage sub-contractors, deal with site coordination, track documentation or worry about invoicing and billing

HVAC & Mechanical
DC Power
Generators & Diesel Delivery
Infrared Electrical Testing
Backup Batteries
Fire Suppression
Site Monitoring
Emergency Diesel Fuel Trucks
Guaranteed Response Time

Electrical:
- UPS
- DC Plant
- Inverters
- AC Electrical
- Grounding
- Arc Flash studies
- Thermography
Environmental Monitoring Systems
Physical Upkeep of Facilities

Maintenance Process

Regularly scheduled
Managed and supported by Maicom infrastructure team
Minimize customer operations support time by grouping services on specific days

Demand Maintenance and Repair

Scheduling and Management of all DM and Repair work as per PM scope

Emergency Response Commitment

24/7 Live Operator Hotline
Industry-leading response time with an average response time from initial call to technician arriving on site of 76 minutes across all disciplines. Most responses are done in less than one hour
Warehousing of Critical Components for emergencies in Maicom warehouses across the United States
Diesel Fuel Trucks on Standby for Emergencies – providing effective emergency response and disaster recovery support during the natural disasters like hurricanes, snow storms and power outages
Emergency Response Time by Discipline (2 Year Average)

Emergency Response Examples

Hurricane Sandy – October 2012 – Northern New Jersey
- Fueling: Used Fuel vendors and two Maicom owned tankers to deliver 11,820 gallons of diesel for generators at 23 sites
- Generators: Provided and connected generator rentals at four sites with failed generators and other power issues
- Support: Deployed techs for HVAC, UPS, and electrical system issues in
- 6 New Jersey Sites
Hurricane Florence – September 2018 – Washington, DC
- Fueling: Delivered 3448 gallons of diesel to 34 sites
- Flooding: Deployed sandbags and water pumps at six sites for flood prevention
- Generators: Deployed four rental generators

Value Add-Services

Maicom Portal
- Maicom has developed a customizable portal for data visualization of Comcast’s Data Centers in order to achieve
  - Ease of Financial Reporting
  - Real-time Visualization
- Including
  - Capex Trends
  - Opex Trends
  - Completion rates
  - Emergency response
  - Schedule of Demand Maintenance
  - Schedule of Preventative Maintenance
- Link to Maicom Portal

Predictive Maintenance
- Intelligence through meticulous data gathering during year 1
- Data Currently Being Tracked:
  - Continuously updated Asset Database
  - All maintenance inspections, including:
    - Operational readings of the equipment
    - Frequencies, completion time
  - All demand maintenance, including:
    - Asset involved
    - Response time
    - Completion time
  - All financial data associated with maintenance and repairs, split between opex and capex
  - Power Audit data
- Examples of reports that can be created with this data
  - PM & DM Completion Percentage
  - DM Repairs KPI: time of completion, response times
  - Available facility capacity across all facilities from power audits
  - DM costs across all assets, broken out by manufacturer and year
  - Cost Trends by Repair Type across all Equipment
3-D Imaging
Power Auditing
Technical Staff Training